Returns and Refund Policy

PAYMENT POLICY

1. We accept online orders through the following methods of payment. Visa & MasterCard Debit & Credit cards from selected banks in India.

2. Please note that for Visa and MasterCard you will require to enter your 16-digit credit card number, card expiry date and a 3-digit CVV number (on the back side of the card) while make an online transaction using your Credit Card.

3. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction. For American Express Cards you will be required to give your 15-digit card number and a 4-digit code which is mentioned in your card.

4. The Credit Card transaction will appear on your bank statement as a payment to SHOPZA GROUP OF COMPANIES

5. If the amount has been deducted from your account but you haven’t received a confirmation from us, you can contact us to our customer care team and provide the following information:

   1. Transaction Reference Number/ Transaction ID.
  2. Amount debited with registered Email ID
   3. Message OR Screenshot received from payment gateway company.

 SHIPPING POLICY

2. Once your order has been confirmed and dispatched, you will receive an email with the details of the tracking number & Tracking link from the courier company. We usually dispatch most orders within 24 Hours.

3. The estimated delivery time may vary slightly from state to state. Days excluding Saturdays, Sundays, and Holidays are calculated as working days. Product delivery may get delayed due to reasons relating to logistics issues.

4. If you are ordering our products from a Skin Ka Sale, dispatches may be delayed due to increased volumes. We will target to dispatch all orders within a maximum of 3 days from the Date of Order.

DELIVERY POLICY

1. To ensure the safety and hygiene of all our customers, there might be delays in product dispatches & deliveries owing to constraints on logistics due to COVID-19. In these instances, unfortunately, we would not be able to commit to dispatch or delivery timelines and request you to bear with us.

2. Cash on Delivery (COD) option is available for all products subjected to availability, promotions and offers.

3. We take extensive precautions on the safety of the products and its packaging while dispatching it. We pack our products in boxes, where each individual product is wrapped in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap.

4. If the shipment is tampered or damaged, please do not accept it.

6. If the order is updated as delivered but the user has not received the order, the same has to be intimated to the customer service team via call or email within 24 hours of the delivery intimation, wherein you will have to give 48-72 hours to investigate with our courier partners.

7. For all claims regarding shortages or damages must be reported to customer service within 24 hours of the order delivery. 3 working days are required to investigate and review your request. If any shipment is tampered with or damaged, please do not accept it.

9. We are not responsible for damages post-delivery. We do not take responsibility for the misplacement of products post-delivery.

10. We reserve the right to pause deliveries to any part of the country at any time if so warranted.

11. Products with a date of expiration of below 3 months would be eligible for a return, wherein, the complete amount of the product will be credited to the concerned person. No returns or refund requests will be accepted for products whose expiry date is more than 3 months.

CANCELLATION POLICY

1. Orders once dispatched are not eligible for cancellation.

2. Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.

3. If you had redeemed wallet balance / coins for an order, the same will be credited back to your account in the case of a cancellation.

4. In case of a return or cancellation, the refund shall be initiated post the return of product to us and verification of the product and packing.

RETURN & EXCHANGE POLICY

1. SKINIFY COSMETICS products are non-returnable due to personal care category of the product.

2. In case you would want a refund or replacement, please send us an email with the Images / Video of the Product, Invoice, Inner & Outer Packaging and Batch Number to [email protected], within 24 hours of the order delivery. We would require 48-72 hours to revert.

3. Kindly take picture/video of the damaged/tampered side of the product or package.

4. Please allow us 7 to 10 days from the day you return your package, for your request to be processed. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

5. You will be eligible for full refund or exchange without incurring any additional charges if it is the case of:

     (A). Package has accessories missing.
     (B). Damaged or broken bottles/pack.
     (C). Wrong product delivery.
     (D). Expired product delivery.

6. In case you received a wrong product, we request you to keep the product safe, saleable and undamaged in its original packaging. Retain the invoice and original manufacturer’s packing for successful pick-up and return.

7. Returns will not be accepted if:

     (A). The product is damaged.
     (B). It is without invoice.
     (C). It is with tampered batch number and price
     (D). It is without its original packaging.

8. Please do not use the item you have raised a complaint about.

9. If a pilfered delivery was received, pilferage claims must be made within 24 hours of the order delivery.

10. Products once delivered, will not be applicable for a refund if it falls under any of the scenarios stated below:

     (A). Failure to provide adequate information about the case.
     (B). Failure to provide snapshots of the Invoice, packet and box (if any).

REFUND & REPLACEMENT POLICY

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Refunds will be through bank transfers / SKINIFY Wallet. No cash refunds will be made. It would take our team at least 5 to 7 business days post refund initiation for online refund to be initiated.

In case of NEFT, it would require us at least 3 to 5 business days post refund initiation to refund your amount. For Prepaid orders the amount shall be credited to your account through which the payment was done. It may take 7-10 business days for the amount to reflect in your account.

Need more help…?

Contact us at care@skinify.in for questions related to refunds and returns.